Ideas

This will allow you to assign calls, voicemails, chats and tasks to specific users.

by Aber · 0 comments

Do you have a feature that I should be able to prepare a text message, and it should be saved in the drafts same as on a regular phone? Also, can I schedule a text to send later ?

by Joseph Kohn · 2 comments

Option to share folders and files and get a URL

by Aber · 0 comments

When the company has more than one phone number, and I return a call, it should dial out with the number that the caller called in to.

by shmiel mendlowitz · 1 comments

We would like to answer calls on the desktop app by clicking the answer button on the headset.

by Aber · 0 comments

Add A Filter By Button to filter Unread Voicemails

by pinny · 0 comments

For people who are on the go constantly and do not have a smart phone or device compatible with the app. Call the main company number (through DISA) > option 1: dial out directly > option 2: hear a playback list of phone numbers for missed calls. After each phone number plays, the user will have the option to 1) Hear the voicemail (if one has been left) 2) Call back. If the user decides to hear the VM, they should then have the option to 1) Call back that number 2) Return to the phone number list for missed calls 3) Return to the dial tone to make a traditional DISA outbound call.

by BR Associates · 1 comments

Have the ability to forward a call prior to answering it.

by Aber · 0 comments

I want to record my phone calls and receive an email with the text that was spoken...

by C Walter · 0 comments

This feature would enable agents to access a variety of tools directly in the app while engaged in a desk phone call. It would allow for taking notes, viewing urgent caller-specific notes, and ending calls, among other functionalities.

by Aber · 0 comments

We can create a feature where voicemail escalation will automatically stop if anyone in the company dialed the number that left the voicemail.

by Aber · 0 comments

Have the ability to trigger actions based on events. Send a SMS outside of business hours. Create a task for missed calls and more!!

by Aber · 1 comments

I want that when I go into the app it should open the chat page or the last page I was viewing instead of recent call history.

by Pest Arrest · 0 comments

Add extra voicemail boxes in the app and receive notifications for new messages in these boxes.

by Aber · 0 comments

We can now seamlessly transfer calls to a pre-recorded message that will be delivered to the voicemail of the recipient you're trying to reach. Instead of manually recording a voicemail message, you can simply play the pre-recorded file and end the call while moving on to your next contact. This idea aims to make this process even more convenient for you. With just a click of a button in our mobile and desktop apps, you'll be able to access this functionality. Additionally, you'll have the option to choose from multiple pre-recorded messages and select the one you'd like to leave as a voicemail for the specific call you're making.

by Aber · 0 comments

An easy way for customers to report spam messages and spam calls directly from the phone or mobile app so these numbers can be reviewed and blocked at the network level. 2. n option that prevents my business phone number from being added to group messages broadcast lists or mass message groups without my approval This is becoming a serious issue causing daily disruptions.

by Simcha Meyer · 0 comments

When one extension purchases a number the other extensions shouldn’t have the option of calling out with that number.

0 comments

I shouldn't need to save contacts twice

by Simcha Meyer · 1 comments

Looking for queue insights on user pauses, use of DND, calls missed, etc. that can be set up to email me automatically in an excel or PDF format.

by Hannah · 0 comments

Option to record a voicemail greeting on the mobile app, play it back, and save it as greeting, temporary, or unavailable message. I would like to be able to have different ones for each and not have to call into the main number and follow a bunch of steps to do so. Thanks!

by Hannah · 0 comments

You will be able to take notes with our new mobile dialing. As well as view notes for calls.

by Aber · 0 comments

Users will be able to speak instead of listening to a menu.

by Aber · 1 comments

Have the ability to listen to voicemails from the call history by clicking on the play recording button.

by Aber · 0 comments

i wanna be able to call extension straight from a wdget and see live from widget extension status/available /unavailable

by pinny · 0 comments

If users pastes a shortened URL it will not be delivered. This feature will rewrite the full URL before sending the message.

by Aber · 0 comments

There is no option at this time to mark multiple (or all) messages as read from the app or backend.

by Shlomo · 0 comments

when contacting the support rep one should not be required to enter their full information as they are logged in

by menachem · 0 comments

Allow users to call out directly from zoho CRM. Sync contacts

by Aber · 0 comments

This will allow users to call out directly from zoho as well as see the call logs and messages.

by Aber · 0 comments

This will allow calls and messages to show in monday.com as a task. Please comment with specific features that you would like to see with this integration.

by Aber · 1 comments

i have more than 1 buisness and I shouldn't need to switch between accounts.

by SIMCHA M · 0 comments

Would like to integrate that when you joining a board in Trello the phone number in Trello should get a sms with a update

by mm · 0 comments

This will allow us to organize SMS conversations by tagging chats based on topic, customer type, project, or team member, making it easier to track, filter, and follow up without losing important threads.

by Closet or Space Art Inc · 0 comments

We want to have a feature like click send where we can send out an SMS through email, and we get the replies to the email as well.

by TT Lizensk · 0 comments

We have multiple numbers. We need to see all text messages in one box from all our numbers. We wont get notified of messages sent to other numbers within the account .

by Shlomo · 0 comments

How about enabling call recording?

by Luxury Interior decorating · 1 comments

When an agent calls into the company number to get a dial tone, and then call out to customers, I want the call should show up in the app under "my extensions" not under all extensions.

by Chaim Matyas · 0 comments